In this Service Delivery Charter, University Health Services declares and undertakes to provide health services in a humane manner, respecting human dignity and maintaining the highest standards.
|
SERVICE OFFERED |
REQUIREMENTS |
COST |
TIMELINE |
|
Outpatient care for staff and dependents |
As per terms of service (TOS) |
Nil |
Offered 24 hours |
|
Outpatient care for students |
Bona fide University of Nairobi student in session Duly filled and submitted Form J1/3 |
Nil |
Offered 24 hours |
|
Inpatient care for staff and dependants |
Referral by clinician As per TOS Letter of undertaking from Chief Medical Officer |
As per TOS |
Offered 24 hours |
|
Inpatient care for students |
Bona fide University of Nairobi student in session Referral by clinician Charge sheet to referral hospital |
Nil |
Offered 24 hours |
|
Laboratory |
Duly filled request form from clinician |
Nil |
Offered 24 hours |
|
Pharmacy |
Valid prescription authorized by university Clinician |
Nil |
Offered 24 hours |
|
Ambulance |
Authorization by Chief Medical Officer |
Nil |
Offered 24 hours |
|
Theatre |
Booking by Clinician |
Nil |
Offered 8 a.m -5 p.m working days |
|
Counseling and psycho-social support |
Referrals or voluntary presentation |
Nil |
Offered 8 a.m -5 p.m working days |
|
Comprehensive HIV and AIDS Prevention, Care and Support |
Referrals or voluntary presentation |
Nil |
Offered 8 a.m -5 p.m working days |
|
Prevention and management of alcohol and drug abuse |
Referrals or voluntary presentation |
Nil |
Offered 8 a.m -5 p.m working days |
|
Processing of payments |
Duly filled supporting documents As per TOS/ contract |
Nil |
Offered 8 a.m -5 p.m working days |
Compliments, complaints and suggestions should be forwarded to the Chief Medical Officer (CMO) and appeals to the Deputy Vice – Chancellor Administration and Finance (DVC A & F)
