Citizens Service Delivery Charter

In this Service Delivery Charter, University Health Services declares and undertakes to provide health services in a humane manner, respecting human dignity and maintaining the highest standards.

SERVICE OFFERED

REQUIREMENTS

COST

TIMELINE

Outpatient care for staff

and dependents

As per terms of service (TOS)

Nil

Offered 24 hours

Outpatient care for students

Bona fide University of Nairobi student in session

Duly filled and submitted Form J1/3

Nil

Offered 24 hours

Inpatient care for staff and dependants

Referral by clinician

As per TOS

Letter of undertaking from Chief Medical Officer

As per TOS

Offered 24 hours

Inpatient care for students

Bona fide University of Nairobi student in session

Referral by clinician

Charge sheet to referral hospital

Nil

Offered 24 hours

Laboratory

Duly filled request form from clinician

Nil

Offered 24 hours

Pharmacy

Valid prescription authorized by university

Clinician

Nil

Offered 24 hours

Ambulance

Authorization by Chief Medical Officer

Nil

Offered 24 hours

Theatre

Booking by Clinician

Nil

Offered 8 a.m -5 p.m  working days

Counseling and

psycho-social support

Referrals or voluntary presentation

Nil

Offered 8 a.m -5 p.m  working days

Comprehensive HIV and

AIDS Prevention, Care and Support

Referrals or voluntary presentation

Nil

Offered 8 a.m -5 p.m  working days

Prevention and management

of alcohol and drug abuse

Referrals or voluntary presentation

Nil

Offered 8 a.m -5 p.m  working days

Processing of payments

Duly filled supporting documents

As per TOS/ contract

Nil

Offered 8 a.m -5 p.m  working days

Compliments, complaints and suggestions should be forwarded to the Chief Medical Officer (CMO) and appeals to the Deputy Vice – Chancellor Administration and Finance (DVC A & F)